Frequently Asked Questions

Choose a board style, upload your photo, add or write a message, and see exactly how it'll look before we print — right from your phone or computer. See the full walkthrough → or click through a quick demo →

Yes — you design your board yourself, so you see exactly how it'll look before you order. What's on your screen is what we print.

Reach out as soon as possible. Everything from checkout to production runs automatically, so we can usually make edits up until your order enters production — but we can't guarantee changes once printing has started.

Yes. Payments are processed securely by Stripe — we never see or store your card number.

Please check your spam or junk folder first — especially if you use Yahoo, Outlook, or Hotmail, where our emails sometimes land there while we build up sender reputation as a newer sender. Still don't see it? Contact us and we'll resend it.

Most boards are made for a specific meet, and those go to the venue — not to your home — so your board is waiting for you on competition day. Ordering outside of a meet? It ships to the address you give at checkout, and we print and ship quickly; the total time mostly comes down to where it's headed.

For team events like meets, boards usually ship straight to the host gym — no need to enter a venue address yourself. If you're ordering on your own, your board ships to the address you give at checkout.

A close-up, well-lit, high-resolution photo with your athlete's face clearly visible works best. See our photo tips below for more.

Yes. We use your photo to make your board and nothing else — we never sell it and never use it to train third-party AI models. We only feature your finished board in our own marketing if you say yes at checkout, and that's completely optional. You can ask us to remove a photo anytime. Read our privacy policy →

Try a close-up, well-lit, high-resolution photo with your athlete's face clearly visible — see our photo tips below. You can also test a photo here to see exactly why it's not passing, right in your browser — nothing is uploaded. Still stuck? Email photo-help@fanboards.app and we'll help you get it sorted.

No holes, no drilling — binder clips onto the drapery hooks at the meet, a canvas easel, removable strips on a wall at home, or straps on a rail. See all four ways →

We stand behind every board. If something arrives damaged or isn't right, contact us and we'll make it right.